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Managed IT Services case study

Managed IT and security controls improved compliance readiness for a healthcare clinic network

A multi-location healthcare group strengthened endpoint protection, identity controls, backups, and support coverage while reducing recurring IT incidents.

Client

CedarPoint Health Group

Industry

Healthcare

Timeline

10 weeks

The challenge

The clinic network had inconsistent device policies, limited visibility into endpoints, and a small internal team overwhelmed by support requests and security tasks.

The Privexio solution

Privexio standardized device management, deployed endpoint detection, hardened Microsoft 365, implemented backup testing, and introduced a managed helpdesk with clear escalation paths.

Measured results

64% reduction in recurring support tickets
MFA coverage increased to 100% of staff accounts
Documented recovery procedures for critical systems

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